Thank you so much for providing us with you logs and all of the information before. We've gone ahead and filed an internal ticket on this problem, so thank you for letting us know about this.
Also, if you don't mind, we would appreciate it if you could enter this issue into our system on highfidelity.canny.io. Others can upvote the issue and comment on it if they are also experiencing it as well.
We will reach back out to you if we have any more questions.
High Fidelity Support
On Thu, Aug 22, 2019 at 12:05 PM, <firstname.lastname@example.org> wrote:
voici le fichier log bonne réception ca bloque toujours
Le 22/08/2019 à 20:14, High Fidelity a écrit :
> We don't have answers yet for what could be causing the problem. Next, we'd like to get a copy of your logs. Could you see if High Fidelity will let you open the log menu when you launch it? We know it freezes, so if method 1 doesn't work, can you try method 2?
> Method 1:
> 1. After launching High Fidelity, press the keys ctrl+shift+L.
> 2. A window called "Log" should appear.
> 3. In the Log window, press the button called "Reveal log file" on the right side of the window.
> 4. Select the logs from the time of issues and send those to us in this email
> Method 2 (If you are not able to do Method 1 because of the application freezing)
> 1. Open your Windows file explorer
> 2. Make sure you checked the option to show hidden folders
> 3. Navigate to the folder where High Fidelity logs are stored. It looks something like this:
> C:\Users\YOURUSERNAME\AppData\Local\High Fidelity\Interface\Logs
> Let us know if you have any questions.
> Thanks so much for your help,
> High Fidelity Support
> On Wed, Aug 21, 2019 at 11:59 PM, <email@example.com> wrote:
> bonjour I have to download High Fidelity on the website, and also on oculus when I launch High Fidelity c with oculus there is perhaps a conflict?
> Le 21/08/2019 à 23:13, High Fidelity a écrit :
>> We have another question for you. Where did you download High Fidelity from? Was it from Steam, Oculus, or did you download High Fidelity from Highfidelity.com/download?
>> High Fidelity Support
>> On Wed, Aug 21, 2019 at 1:19 PM, <firstname.lastname@example.org> wrote:
>> Processeur Intel Core i5 6600 @ 3.30 GHz technologie Skylake 14nm
>> Carte Mère ASUSTeK COMPUTER INC Z170 PRO GAMING
>> Graphique NVIDIA GeForce GTX 970
>> Windows 10 professionnel
>> High Fidelity0.83.0
>> Are you using High Fidelity via Oculus rift S
>> Intel Core i5 6600 @ 3.30 GHz Processor Skylake 14nm Technology
>> Motherboard ASUSTeK COMPUTER INC Z170 PRO GAMING
>> NVIDIA GeForce GTX 970 Graphics
>> Windows 10 Professional
>> All my drivers are up to date, all applications oculus works well except High Fidelity the window opens and hangs with the guy arms up and nothing happens I have messages that the sensors do not detect anything and it blocks me the helmet I do not understand why
>> Le 21/08/2019 à 20:38, High Fidelity a écrit :
>>> Apologies for replying in English. So that we may better help troubleshoot, we'd like to get a little more information:
>>> - What processor do you have?
>>> - Which graphics card are you using? Do you have the latest drivers for it?
>>> - Are you running Windows or Mac OS X?
>>> - Which version of High Fidelity are you using? (e.g. v0.83.0)
>>> - Are you using High Fidelity via Steam or Oculus? Is it up to date?
>>> Thanks in advance,
>>> The High Fidelity Team
i can not run high-fidelity when i have my oculus helmet on my head it freezes and my helmet is blocking